Date: May 10, 2011
Contact: Technical Services
Subject: Technical Update - Norge 8V, Griso 8V, Stelvio- Engine Flange
punching
Service Communication: USA: 2011-002 Technical Update-Engine Flange
Punching
CanadaCanadian Flag
: 2011-001 Technical Update-Engine Flange
Punching
Affected Models: USA: A select range of 2011 Norge 8V, Griso 8V and
Stelvio
CanadaCanadian Flag
: A select
range of 2011 Norge 8V, Griso 8V and Stelvio
Important note: Please use the GGP warranty
system to determine the specific VINS
subject to this technical update. A
supplemental list is provided at the end of this bulletin.
Concern: Upon technical and quality inspections of the
product, one production batch of the
lower engine
flanges may have been fitted with improperly installed flange plugs.
Correction: On VINs affected by this technical update,
please punch the outside diameter of
the flange plug bores using the
instructions provided in the following pages. Please prioritize
the repair using the guidelines below
Vehicles in stock: Perform update before the sale at the PDI stage.
Vehicles in circulation: Perform update at first available opportunity.
*
Important note: If a
vehicle has already been delivered, please call each customer and
schedule an appointment to have this procedure performed as soon as possible.
VIN Identification:
1. USA: Go to the USA dealer extranet http://www.motoguzziusadealers.com/Login/index.cfm
and login using your Login and Password. On the left column, click on
“Aftersales”, then
“Service Site” at
the top of the screen.
2. Canada: Go to the Canadian dealer extranet http://dealers.pgacanada.com/Login/index.cfm
and login using your Login and Password. On the left column, click on
“Service Sites”, then
“Moto Guzzi”.
3. On www.servicemotoguzzi.com , find the
heading “Warranties” (on left side of home page)
and click on “GGP”. Once
the GGP portal opens, select “Warranty”, then “View Vehicle
Data”.
4.
Enter the VIN number next to “Chassis” and select the “Search” button Search
5. Click on “Campagne” to view the campaigns or recalls that apply to the VIN.
6. Click on “Maintenance jobs” to view any campaigns or
recalls that have been completed
and already claimed for by a dealer.
Warranty Claiming:
1. USA: Log in to the USA dealer extranet site and go to
the Moto Guzzi service site.
2. Canada: Log in to the Canadian dealer
extranet site and go to the Moto Guzzi service
site.
3. On www.servicemotoguzzi.com , select
“GGP” under the heading “Warranties”- on left
side of home page. Once the
GGP portal opens, select “Tech. Update- Recall
Campaign”, then “Enter Recall
Campaign Claim”.
4. Enter the VIN number under “Frame” and tab down using
the TAB key on your keyboard
5. Under “Element”- select “Engine flange plugs
punching”.
6. Under “Coupon Type” select, “Extraordinary”.
7. Under
“Coupon Number” click the Question mark and a pop-up box will appear. Click
on the number of the coupon that applies to
the procedure that was performed (1, 2, etc)
in the coupon box.
8. In the “Km / Mls” box, enter the miles/kilometers of
the vehicle.
9. In “Document No.” enter your in-house repair order number.
10. In “Document type” select “invoice”.
11. Under the “Date Carried
Out”, enter the date in European format (dd/mm/yyyy)
When you are finished, submit the claim by clicking
on the “Diskette Icon” Save
in the upper
left hand corner of the screen.
*
Important note: In order to begin the payment
process, Recall claim/ Tech update
submission must be followed by
“Carrying-Out” the recall or update. This is the last step in
the claim
process, confirming that the work was actually completed by your dealer.
“Carrying-out” recalls or updates is performed under the function
“View/Confirm Recall
Coupons” in GGP. Please see Service communication
2010-003 “Update to Recall
Campaign function” for more details.
Reimbursement:
MODEL
TIME IN MIN.
Stelvio
5
NORGE 8V
60
Griso 8V
15
TECHNICAL PROCEDURE
Take a punch having the features highlighted in the pictures below.
The blade shall not be sharp, but must have a chamfered
profile, at least 1.5 – 2 mm thick and
about 7 mm
long
Disassemble all parts necessary to punch the two plugs;
one on the right side of the flange and
one at the
back, as shown in the figure below:
NORGE 1200 8V
• Right Lug
• Right Fairing
• Central exhaust
collector box
Griso 1200 8V
• Remove the oil cooler from crankcase (without detaching the oil pipes)
Stelvio
• Nothing must be removed to carry out this operation
Punch the external edge of the hole, ensuring not to hit the plug.
Proceed as follows:
• For the right side: punch at three points, 120° from
one another
• For the rear: punch at two points at 180°
from one another
PUNCHING:
FINAL RESULT:
RIGHT SIDE
REAR SIDE
Best Regards,
Piaggio Group Americas Technical Team
Moto Guzzi Brand
Supplemental VIN list: For verification, please use
the GGP warranty system to determine
affected VINs. Vehicles sorted by 9th digit.
Norge 8V Griso 8V Stelvio
ZGULPT000BM111375
ZGULPT007BM111387
ZGULSU020BM111219
ZGULZC010BM111847
ZGULPT000BM111389
ZGULPT007BM111390
ZGULSU020BM111222
ZGULZC010BM111850
ZGULPT000BM111392
ZGULPT007BM111454
ZGULSU020BM111253
ZGULZC011BM111825
ZGULPT000BM111456
ZGULPT008BM111379
ZGULSU020BM111298
ZGULZC011BM111842
ZGULPT001BM111367
ZGULPT008BM111382
ZGULSU020BM111303
ZGULZC012BM111820
ZGULPT001BM111370
ZGULPT008BM111396
ZGULSU021BM111228
ZGULZC012BM111848
ZGULPT001BM111384
ZGULPT008BM111401
ZGULSU021BM111231
ZGULZC012BM111851
ZGULPT001BM111398
ZGULPT008BM111415
ZGULSU021BM111259
ZGULZC013BM111826
ZGULPT001BM111451
ZGULPT009BM111374
ZGULSU021BM111262
ZGULZC013BM111843
ZGULPT002BM111376
ZGULPT009BM111388
ZGULSU022BM111223
ZGULZC014BM111799
ZGULPT002BM111393
ZGULPT009BM111391
ZGULSU022BM111237
ZGULZC014BM111821
ZGULPT002BM111457
ZGULPT009BM111455
ZGULSU022BM111254
ZGULZC014BM111849
ZGULPT002BM111460
ZGULPT00XBM111383
ZGULSU022BM111299
ZGULZC014BM111852
ZGULPT003BM111368
ZGULPT00XBM111397
ZGULSU022BM111304
ZGULZC015BM111827
ZGULPT003BM111371
ZGULPT00XBM111402
ZGULSU023BM111215
ZGULZC015BM111844
ZGULPT003BM111385
ZGULPT00XBM111416
ZGULSU023BM111232
ZGULZC016BM111822
ZGULPT003BM111399
ZGULPT00XBM111450
ZGULSU024BM111224
ZGULZC016BM111853
ZGULPT003BM111452
ZGULSU024BM111255
ZGULZC017BM111800
ZGULPT004BM111377
ZGULSU025BM111233
ZGULZC017BM111828
ZGULPT004BM111380
ZGULSU025BM111300
ZGULZC017BM111831
ZGULPT004BM111394
ZGULSU026BM111225
ZGULZC017BM111845
ZGULPT004BM111413
ZGULSU026BM111256
ZGULZC018BM111823
ZGULPT004BM111458
ZGULSU027BM111217
ZGULZC019BM111801
ZGULPT005BM111369
ZGULSU027BM111220
ZGULZC019BM111832
ZGULPT005BM111372
ZGULSU027BM111234
ZGULZC019BM111846
ZGULPT005BM111386
ZGULSU027BM111251
ZGULZC01XBM111824
ZGULPT005BM111422
ZGULSU027BM111301
ZGULPT005BM111453
ZGULSU028BM111226
ZGULPT006BM111378
ZGULSU028BM111257
ZGULPT006BM111381
ZGULSU028BM111260
ZGULPT006BM111395
ZGULSU029BM111218
ZGULPT006BM111400
ZGULSU029BM111252
ZGULPT006BM111414
ZGULSU029BM111302
ZGULPT006BM111459
ZGULSU02XBM111227
ZGULPT007BM111373
ZGULSU02XBM111230
ZGULSU02XBM111258
ZGULSU02XBM111261